Terms of service

1. Acceptance

These terms form a binding agreement between MLJ, SASU, publisher of PelvicPath, and the practice or individual clinician that opens an account. By creating an account, sending a home program to a patient, or paying a subscription fee, you accept these terms on behalf of yourself and of the practice you represent. If you do not accept them, do not use the service. Where a separate signed agreement exists between your practice and the publisher, that agreement prevails over any conflicting clause here.

2. The service

PelvicPath is a web application for pelvic floor physical therapy practices. It allows a licensed therapist to assemble a home exercise program from a clinical library or from her own uploaded content, deliver that program to a patient by text message and email, collect the patient's daily record of completed sessions and symptom scores, and read a summary of that record covering the interval between two visits. The service also provides scheduled outcome measure questionnaires, per exercise completion reporting and PDF export of a patient chart. The service is a documentation and communication tool. It does not diagnose, does not treat, does not prescribe, and does not make clinical decisions.

3. Accounts and eligibility

Accounts are for professional use by licensed physical therapists, physical therapist assistants working under supervision, and the administrative staff of a therapy practice. You must be at least 18 years old and legally able to enter a contract. You are responsible for the accuracy of the information on your account, for keeping credentials confidential, and for every action taken under your login. Tell us promptly if you believe an account has been compromised. Licenses are named: a license may not be shared between two clinicians who both treat patients.

4. Acceptable use

You agree not to use the service to send unsolicited marketing, to store information unrelated to patient care, to attempt to access another practice's data, to probe or test the security of the platform without written permission, to reverse engineer the software, or to resell access. You agree to obtain the consent required by applicable law before sending messages to a patient's mobile number, and the service records that consent for you at the point of enrolment. You will not upload content that infringes a third party's rights.

5. Subscription and billing

The service is offered on three monthly plans, quoted and charged in United States dollars: Solo Therapist at $45 per month for a single therapist license, Two Therapist at $95 per month for two therapist licenses, and Clinic at $189 per month for up to eight therapist licenses plus front desk access. Every plan includes unlimited active patients and unlimited programs sent. Fees are charged in advance on the same calendar day each month, starting on the day the subscription begins. Prices exclude any sales tax or similar charge that may apply in your jurisdiction. We may change list prices with at least 30 days written notice, and an existing subscriber keeps the previous price until the end of the current billing month.

6. Cancellation and refunds

You may cancel at any time from the account settings page. Cancellation takes effect at the end of the current paid month, and the account remains fully usable until that date. We do not charge a cancellation fee and we do not require notice. Because plans are monthly and never prepaid for a longer term, part month refunds are not issued, except where a charge was made in error, in which case we refund it in full. We may suspend or close an account for non payment after two failed collection attempts and one written reminder, or immediately for a serious breach of section 4.

7. Customer data ownership

Your practice owns everything it puts into the service, including patient records, program content you author, uploaded video and outcome measure results. We claim no ownership over it and we do not use it to train models, to build a product for anyone else, or for any purpose other than operating the service for you. We process patient health information as your business associate under a separate agreement offered on every plan. You may export any chart as a dated PDF at any time, and for 90 days after an account closes the export function stays available. After that period the data is deleted from live systems and from backups on the ordinary backup rotation.

8. Availability and support

We aim for 99.9 percent monthly availability outside announced maintenance windows, and maintenance is announced at least 48 hours in advance and scheduled outside typical US clinic hours where possible. Support is provided by email in English with a target first response of one business day. We do not guarantee uninterrupted service, and events outside our reasonable control, including provider outages and network failures, may affect availability.

9. Warranty disclaimer

The service is provided as it stands and as it is available. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will meet every requirement of your practice, that adherence data will be complete where a patient chooses not to log, or that the service will be free of every defect. Clinical responsibility for every patient remains entirely with the treating therapist.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential loss, including lost revenue, lost patients, lost goodwill or lost data, even if advised such loss was possible. Our total aggregate liability arising out of or relating to this agreement is limited to the fees you actually paid for the service in the twelve months preceding the event giving rise to the claim. Nothing in this section limits liability that cannot be limited under applicable law.

11. Indemnity

You agree to indemnify and hold harmless MLJ, SASU and its director against third party claims arising from your use of the service in breach of these terms, from content you upload, or from your failure to obtain a consent required by law before contacting a patient.

12. Changes to these terms

We may update these terms to reflect a change in the service or in the law. Material changes are notified by email to the account owner at least 30 days before they take effect, and continued use after that date constitutes acceptance. If you do not accept a material change, you may cancel before it takes effect and pay nothing further.

13. Governing law

This agreement is governed by French law. Any dispute that cannot be resolved amicably shall be brought before the competent courts of Paris, France. The parties agree to attempt a good faith resolution by email or call before starting proceedings.

14. Contact

Questions about these terms go to jimenezjulien42@gmail.com. Publisher details are on the legal notice page, and data handling is described in the privacy policy.